Returns and Exchanges are accepted at Sundance & Friends if the item is in new and saleable condition. We ask that you bring a receipt or gift receipt with your item when returning or exchanging. If you are requesting a refund, you need to have your receipt and the item in hand or sent to the store. 

 

Some things to keep in mind…
 

• You may exchange an item for any other item in the store, it does not need to be an exchange for the same artist or item in a different size, color, etc.

  • If you need to exchange an item for the same thing in a different size, color, or style, please call or email us in advance to ensure we have the item in store and can have it ready for you. 
     

• We do offer Credit or Cash Refunds for returns.
   

• You may only return an item for a refund if you have a receipt. 
   

• You can ship us an item for return or exchange if you are not in town or in state. See Shipping Policy.

  • For any items being returned through a mailing service, please call or email us ahead of time informing us of your return or exchange. 

  • Be sure to confirm with an employee that your item is returnable, in new condition, and when we should expect the return to arrive. This allows us to make a note for all staff to be aware and ready when your return or exchange makes it to our store. 

  • Please pack items carefully and include a note inside the package with your name and contact information as well as what you would like to exchange for.

  • Customer is Responsible for All Shipping Costs - we will contact you for payment for return shipping once we know what the cost is going to be.
     

• Some of our artists (mostly the local ones) can do repairs on their work. If you have an item that has broken, please give us a call to discuss. 
   

• Custom orders and special requests are not returnable unless otherwise specified by the artist. If returnable, there may be a restocking fee on some special request items.